Return/Refund Policy
Commodityappreciation period
Fromthe moment the fresh fruit arrives in your hands, there is a productappreciation period within one day. (24 hours)
If youneed to return the goods, please contact the customer service staff within 1day after receiving the goods, and provide information such as"name", "order number", "contact number","returned product name", "returned reason and photo", etc.The customer service staff will assist you to return and exchange the goodsafter receipt.
※If you have received the paper invoice, please returnit together with the "shopping invoice" when returning the goods.
Customer service mailbox:brotherdurianss2@gmail.com
customer Service Hotline:6010-6664169/019-8533318
Noticefor Return and Exchange
In order to ensure that all fruits are guaranteed and fresh, they are handled perfectly and delivered to your house. But sometimes there are various problems in the delivery, dear customers, you can make a complaint on the information on the web page or email us.
We will deal with the problem you face as soon as possible. If the fruit is damaged or broken when it is shipped, please enter 1 Notify us within hours or the purchase did not receive the goods.
Here is how to complain:
1. Photos of damaged fruits or orders must be taken
2. Any damage must be notified within one hour of the arrival of the goods
3. The information must be in our webpage, or mail or inquire the relevant person in charge.
4. We will deal with it according to the degree of damage
A Redeem a cash voucher
B refund
